Frequently Asked Questions
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Welcome to our FAQ page.
Answers provided are intended to serve as a guideline only. Always be sure to talk to us for more specific answers to your questions.
If your question is not answered in this section, please contact us by using our General Inquiries form, or by calling us.
Auto Insurance
- Where do I get answers to questions about Basic Autoplan?
- What do I need to know about Optional (Private) Insurance?
Home Owners & Tenant Insurance: Claims Processing
- What is the process that my insurance company follows when I file a claim?
- Will filing one claim on my homeowner’s insurance cause my rates to go up?
- If there is damage to my home or contents will that be settled on a depreciated or a non-depreciated basis?
- Will my homeowner policy pick up the extra cost of having to conform to current building codes (e.g., bringing the electrical wiring up to current regulations)?
Home Owners & Tenant Insurance: Choosing Insurance
- We're going to be building a house. How do I insure it while it's under construction?
- I own a home that no one is currently living in. Will it be difficult to insure?
- Do home insurance policies vary from one insurance company to another?
- I understand the water damage coverage varies very much from one policy to another. What should I be concerned about?
- We are planning to do renovations on our home. Should we call our insurance broker before we begin?
- Can I make monthly payments on my home insurance?
- How can I determine the value of my artwork, antiques, and record collection?
- I operate a business from my home, is this automatically covered on my policy?
- I have rental properties and need insurance. Do you provide insurance for this?
- I'm a tenant in a high-rise apartment building and have very little personal property; do I really need tenant insurance?
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