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Customer Service Representative
Are you personable? Enthusiastic? Reliable?
Interested in working with one of Vancouver‘s leading independent insurance brokers?
Then this position is for you!
- Customer Service Representative Objectives
- Position Description
- Benefits
- Successful Candidates Possess
- Education / Experience
- Aptitudes
- Communications Skills / Customer Service
- Organizational Skills
Click here for a pdf copy of the Position Description.
To apply for this job, please e-mail your covering letter and resume to human resources and call Bette Barber at (604) 659-3154.
Park Insurance thanks all candidates who have applied for this position. Due to the high number of responses, we will only conact candidates who are most suitable for the position. All resumes will be kept on file for one year and referred to should future opportunities arise.
Please see our Join Our Team page for additional benefits and advantages of joining Park Insurance.
Position Title: Customer Service Representative
Reports To: Office Manager for Personal Lines of Insurance
Objectives: As a member of the Customer Service team your role is to communicate in a simple and easy to understand manner all of the facts, choices and useful advice, so that our clients and prospective clients can make truly informed and confident insurance-buying decisions. Ensuring that our customers are appropriately insured means you will need to describe and up-sell additional coverages and riders that are appropriate to their needs.
- You will be required to process applications and respond to customer queries in an efficient and timely manner, which will promote customer appreciation and loyalty.
- Your goal is to make insurance-buying the most informative, the simplest and most pleasant customer service experience they have ever had.
- Close collaboration with the Customer Service team is required and will lead to training opportunities, increased responsibility and overall career growth.
- Advise, explain, promote and sell ICBC auto insurance policies, as well as other personal lines of insurance
- Care for counter and telephone sales and service for ICBC products
- Remain current with ICBC products and guidelines
- Maintain filing system, initiate renewals on time, etc.
- Continuously upgrade your education and skills by attending industry seminars and trainings
- Able and willing to work flexible hours.
- Generous financial package, including bonuses and sales incentives
- Comprehensive medical benefits program
- Excellent training opportunities that foster career growth
- Work for an ethical company with a proven record of success and that is highly respected by clients and business peers.
- Discounts on insurance
- Easy access to our offices by Skytrain, bus and car.
Successful Candidates Possess
- Level 1 or Level 2 General Insurance license
- Completed AutoPlan essentials course
- Minimum of four months AutoPlan experience
- Fluent in English (written and verbal)
- Proficiency in Microsoft Office (Word, Excel, Outlook), Agency Manager (TAM)
- Desire to provide top-quality work
- Self motivated; willing to take on broad range of tasks and learn new skills.
- Willing and able to meet deadlines; adapt well to new situations and changing conditions and time-sensitive priorities within a results driven environment.
- Prefer a fast paced and productive environment
- Demonstrate initiative, sound judgement, and leadership abilities.
Communications Skills / Customer Service
- Excellent interpersonal communication and facilitation skills; "people person," sense of humour
- Capable communicator; articulate, good listener
- Comfortable communicating with customers (counter sales and telephone inquiries), key accounts, and professionals.
- Team player; willing to listen to others viewpoints, able to collaborate with cross-functional teams; consultative skills.
- Professional appearance at all times.
- Excellent personal organization skills with ability to manage multiple projects, competing priorities.
- Ability to balance and manage the expectations of customers and colleagues.
- Ability to multitask
- Meticulous attention to detail.
- Problem solving and analytical skills.
Click here for a pdf copy of the Position Description.
To apply for this job, please e-mail your covering letter and resume to human resources and call Bette Barber at (604) 659-3154.
Park Insurance thanks all candidates who have applied for this position. Due to the high number of responses, we will only conact candidates who are most suitable for the position. All resumes will be kept on file for one year and referred to should future opportunities arise.
Please see our Join Our Team page for additional benefits and advantages of joining Park Insurance.
We are always eager to meet serious applicants who have demonstrated the kind of aptitudes and skills that are particularly well suited to the insurance sector. If you are a licensed insurance agent with managerial experience and direct-selling skills, please email your resume to Valerie Jang, VP – Operations
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